Customer Success Manager

Hybrid / Birmingham 

£30,000 + Uncapped commission 

Job Description

Our client is the go-to business for insights within the public sector procurement process. Their Insights platform supports businesses across the UK to make better decisions when bidding for contracts within the public sector. Alongside their Insights platform our client offers a range of services to businesses to support them with the procurement process.  

 

As Customer Success Manager you will have the following responsibilities. 

  • You will be working with a specific set of clients, ensuring they are getting the most out of the insights platform.  
  • Develop strong working relationships with customers.  
  • Running onboarding sessions for new customers, proactively working with current customers running recap sessions.  
  • Renewing and upgrading existing customers.  
  • Providing feedback from clients to the product team, identifying where the platform can be evolved.  
  • Work closely with other departments to ensure high levels of customer satisfaction are achieved.  
  • Consistently achieve targets set by the department.  
  • Manage all activities through the CRM system.  

 

What are they looking for?  

  • An individual who has experience within a customer success role, this could be a CSE or CSM role.  
  • An individual who enjoys working closely with customers to deliver high levels of customer satisfaction.  
  • Experience presenting and demonstrating a software platform.  
  • Excellent communicator, someone who is comfortable meeting customers online and face to face.  
  • Team player, someone who will actively look to build strong relationships with other departments. Supporting the business to achieve its goals.  

 

What’s on offer? 

  • A competitive basic salary. 
  • Commission structure.  
  • 25 Days Holiday, Pension Scheme, Private Medical Insurance, Life Assurance. 
  • Hybrid working policy.   

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